iPhone Unlocking FAQ
What service do you provide?
We provide an unlock solution for your iPhone, iPhone 3G, iPhone 3GS and iPhone 4 so that it runs on any network worldwide. This is useful if you have bought, for example, an o2 iPhone and wish it work on Vodafone, or have bought an AT&T iPhone and want to use it in a different country. Or have an o2 iPhone and wish to use it in another country, etc. Basically we can get any iPhone, regardless of where you bought it, working on any network as long as it uses a standard GSM sim.
It is particularly useful having an unlocked iPhone when you go travelling abroad: just pop a local sim in and pick up emails without incurring an extortionate bill when you get home, as roaming rates are around £3.00 per MB if you keep your original sim in whilst travelling! This means every email is costing you around £1.00 to receive.... with a local sim, data will be free.
Our unlocking service also gives you access to features that Apple deem 'inappropriate' (click on our 'Application Package' on the left for more information), and we also back that up with amazing aftersales support from our UK and USA-based call centres. That doesn't mean you need to based in these countries to call us - our number works internationally!
One feature our unlocking service gives you free of charge is tethering - this costs $60 a month in the USA and £20 per month in the UK alone! 'Tethering' is using your iPhone as a modem for your laptop when travelling. At 3G speeds its indistinguishable from broadband.
We also provide our customers with ringtones, wallpapers, games, and thousands of applications for their iPhone.
We are a friendly company - call or pop into our stores at any time and speak to one of our friendly technicians who will be only glad to answer any query you have.
What iPhones can you unlock?
We can unlock any iPhone, from the first generation, the iPhone 3G, 3GS and the latest iPhone 4, using pure software, right up to the very latest firmware (currently 4.0.2). Our unique unlock supports ALL bootloaders and basebands.
Is unlocking my iPhone legal?
An emphatic YES - there is provision for both jailbreaking AND unlocking within the DMCA 2010 round.
Can you jailbreak and/or unlock the new iPhone 4 running the latest iOS 4.0.2?
Absolutely - we've had the prototype for 4 months, we posted the specs on our website in March, and our jailbreak and unlock works great! Indeed a great feature of our unlock is that you can watch Facetime videos over 3G rather than being stuck on a WiFi connection!
Don't forget you'll either need a micro-sim or to cut your own sim in order to fit it into the iPhone 4 however.
Can you unlock the iPhone 3G and 3GS running the latest 3.1.2, 3.1.3 and iOS 4 and firmware with basebands 05.11.07 and 05.12.01 and 05.13.04?
Absolutely using just software - our software is also backwards compatible with all previous firmware versions.
What about iPhones I purchased in another country? Such as America, China etc?
We can unlock them all regardless of where you purchased them! Once unlocked, they function identically.
Will your service work in my country?
Our solution works in every country on every network - Canada, United States, India, Australia etc.
How long does it take after purchase to get access to the members area?
You get a login to our members unlocking area immediately after purchase.
How does our solution work?
- Download the unlocking application to your computer
- Connect your iPhone to your computer
- launch the Unlock Application (see below) on the computer, click Unlock and wait 30 seconds.
That's it - no complicated downgrading, or entering complex commands on the iPhone.
What features will I lose?
The only feature which won't work is Visual Voicemail - as thats a network-specific function. Of course, if you keep the original sim card in, then Visual Voicemail will work just fine once unlocked, its only once you put in a non-approved sim that you revert to that network's standard voicemail.
Can I still use the app store? Can I sync my iPhone with iTunes?
Yes of course! It wouldn't be much use if you couldn't, would it? We ensure that your iPhone unlocked with our service works perfectly with iTunes and also with applications purchased from the App Store.
Will it work with future updates to the iPhone?
YES! Unlike our competitors, once you have access to our service you can easily and safely upgrade using the standard iTunes procedures without fear of being locked out. This is an industry first.
Do I need my phone 'activated' first? All I can see is the emergency call screen!
Your phone does not need to be activated with AT&T or O2 or whoever - we activate the iPhone for you.
Does it work with a fresh 'out of the box' iPhone?
Absolutely - in fact this is the best way to use our solution.
If I do a restore after unlocking the phone do I need to run the unlock again?
Yes. An iTunes restore basically re-locks the device and returns it to factory settings. This is needed for when claiming on warranty etc.
Is it completely unlocked for voice and data use with any alternative carrier?
We as well as our vast customer base have tested both voice and data extensively in multiple countries, using various different carriers and have found no problems.
Is it easy to install?
Unlike other methods currently available, our solution is by far the simplest and quickest to install and set up.
How many iPhones can I unlock with one license?
OneWhen can I get it?
How much is it?
£29.99 via credit or debit card (£19.99 for First Gen iPhone)
All sales are final, no returns. We will only offer refunds when all exhaustible avenues of support have been reached and neither yourself, nor us, can unlock the iPhone.
One Final Thing
Once you've unlocked with us, why not check out our iPhoneUnlockUSA.com Blog. Its a great resource for those with unlocked iPhones, with simple guides on getting your data onto the iPhone (contacts, calendars, music, video, DVDs etc), application reviews, firmware walkthroughs and more and is updated daily.
We recommend subscribing to this using RSS so as soon as Apple releases a firmware update, you know about it.
